Shipping policy

Shipping Policy – Sudarshan Silks

At Sudarshan Silks, we are committed to ensuring that every order is delivered safely, promptly, and in perfect condition. Each saree is handled with care and packed thoughtfully to preserve its quality and craftsmanship.

Order Processing

All orders are processed within 1 to 3 business days from the time of order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

During peak periods such as festivals, wedding seasons, or special promotions, processing times may be slightly extended. In such cases, customers will be informed of any significant delays.

Domestic Shipping (Within India)

We offer shipping across India through reliable courier partners.

Estimated delivery time is between 3 to 7 business days, depending on the delivery location.
Shipping charges, if applicable, will be calculated and displayed at checkout.
Free shipping may be offered on selected orders or promotional campaigns.

Once your order is dispatched, you will receive a tracking link via email or SMS to monitor the status of your shipment.

International Shipping

We provide international shipping to multiple countries.

Estimated delivery time is between 7 to 15 business days, depending on the destination.
Shipping charges are calculated at checkout based on the location and weight of the order.
Customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

Please note that international delivery timelines may vary due to customs clearance processes.

Order Tracking

After your order has been shipped, a tracking ID and link will be shared with you. This allows you to track your order in real time through the courier partner’s website.

Packaging and Handling

Each product is carefully inspected and securely packaged to ensure it reaches you in excellent condition. We take special care in packing silk sarees to maintain their texture, finish, and presentation.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to unforeseen circumstances such as:

Weather conditions
Transportation or logistics disruptions
High order volumes during peak seasons
Delays from courier partners

We appreciate your understanding and patience in such situations.

Incorrect Address or Failed Delivery Attempts

Customers are responsible for providing accurate shipping details at the time of placing the order.

If a delivery fails due to an incorrect address, incomplete details, or unavailability of the recipient:

The order may be returned to us by the courier partner
Additional shipping charges may apply for re-dispatch
Delivery timelines may be affected

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with relevant details and images (if applicable). We will work with the courier partner to resolve the issue at the earliest.